Additional Legal Notice
This page provides supplementary explanations regarding certain basic matters related to browsing products, placing orders, and using related services on the Hemsleyra online store (hereinafter referred to as “we”, “our”, or “us”). This notice is intended to help users understand the platform’s operating methods, transaction procedures, and general service principles. This statement applies to online orders and related services completed through this website.
1 Business Transparency
This website is used to display product information and provide online ordering services. Users may browse product details, pricing information, and related descriptions on the website and complete the order submission and payment process according to the instructions provided on the page.
Product prices, inventory levels, and basic information displayed on the website may be updated according to actual conditions. After an order is submitted, the system generally generates an order record and sends an order confirmation notification so users can review the order details and related information.
2 Business Nature and Shipping Arrangement
This website primarily provides product display and sales services through an online platform. After users complete an order on the website, products are prepared and arranged for shipment according to the order details.
Once an order is confirmed, it typically enters the processing stage. This process may include order verification, product preparation, and logistics arrangements. Specific shipping timelines and delivery arrangements can be found in the website’s shipping-related policies.
3 Customs and Tax Compliance (VAT + DDP)
Order prices generally include applicable tax-related information, and the relevant amounts will be displayed on the checkout page.
During the delivery process, shipments are arranged according to the order details and handled based on the applicable transportation procedures. Tax-related processing is typically managed as part of the order settlement process to support the completion of the order.
4 Cancellation and Refund Rights (30-Day Return and Exchange Period)
After an order has been delivered, users may submit a request for a return or exchange within 30 days of receipt.
Return or exchange requests typically require the order number and relevant explanations and should follow the procedures provided on the website. Once the returned product is received and the inspection process is completed, the order may proceed to the refund stage according to the relevant conditions. More details can be found in the website’s Return and Exchange Policy and Refund Policy.
5 Payment and Data Security
During the payment process, users may select a payment method according to the options displayed on the checkout page. Payment information is handled through the relevant payment processing procedures.
During website usage, certain information may be used for order processing, customer support, or website operation and maintenance. Relevant data handling practices follow the website’s privacy guidelines to help support the normal operation of the service.
6 Warranty and Services
The website provides product display and order processing services and offers customer support channels for order inquiries and after-sales assistance.
If questions arise during the order process or product use, users may contact customer support for additional information.
7 Complaints and Contact
If users have questions or would like to submit feedback while using the website or during an order transaction, they may contact customer support through the following methods:
Address: 9308 HOWZE RD, GLEN ALLEN, VA 23060-2807, US
Customer Service Phone: +1 (804) 430-6101
Customer Service Email: warrantydesk@Hemsleyra.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Eastern Standard Time, EST)
8 Dispute Resolution
If disputes arise during the use of the website services, they may be addressed through communication with customer support.
We comply with applicable laws and regulations. We reserve the right to update this policy and will notify users of relevant changes when necessary.