Welcome to the Hemsleyra online store (hereinafter referred to as “we”, “our”, or “us”). This page explains the arrangements for order delivery, shipping timelines, and related notes. After an order is submitted through this website, shipping services are generally arranged according to the following information. This policy applies to online orders completed on this website.
Shipping services are currently available for addresses within the United States.
When entering shipping information for an order, please ensure the address is located within the United States and that the details are complete and accurate. At this time, delivery services are not available for locations outside the United States.
Shipping costs are calculated based on the total order amount:
When the order total reaches or exceeds $100 (including $100), the order qualifies for free shipping.
If the order total is below $100, a $9.99 shipping fee will be applied during checkout.
The shipping fee will be clearly displayed on the order confirmation page.
Order processing follows the website’s business hours:
EST 8:00 – 18:00
Orders submitted before 18:00 are generally processed starting from the same day.
If an order is submitted after 18:00, processing will typically begin on the following day.
If an order is placed on a non-business day, processing usually begins on the next business day.
After payment is completed and the order enters the processing stage, time is required to organize the order and prepare it for shipment.
Under normal circumstances, the order processing time is 1–3 business days.
During this stage, steps may include order verification, product preparation, and logistics arrangements.
After the order has been shipped, the estimated delivery time is generally 5–10 business days.
Actual delivery time may vary depending on delivery location, transportation conditions, or logistics arrangements.
Once the order has been dispatched, the package will typically be delivered through an appropriate logistics carrier.
Specific carrier information will be provided in the shipping notification and displayed in the logistics tracking details.
After an order has been successfully submitted, the system usually sends a confirmation email.
The email typically includes the following information:
Order number
Billing information
Shipping carrier information
Users can also check their order status through the “Order Tracking” page on the website.
On this page, enter your email address or phone number along with the corresponding order number to view the order processing status and shipping progress.
Damaged or Lost Products
If a package arrives damaged or the ordered item has not been received during transportation, please contact customer support and provide the order information and relevant photos so the situation can be recorded and reviewed.
Shipping Modifications and Cancellations
Once an order enters the processing or shipping stage, delivery information may not be immediately adjustable. If order information needs to be modified, it is recommended to contact customer support as early as possible.
Shipping Address Responsibility
When placing an order, please ensure that the shipping address and contact details are accurate. Incorrect address information or incomplete contact details may affect delivery timing.
When the package arrives, it is recommended to conduct a basic inspection before accepting it:
Check whether the outer packaging shows any obvious damage
Confirm that the number of packages matches the order information
If any irregularities are noticed, they may be noted at the time of delivery and customer support should be contacted promptly
Keeping the packaging and related information may help with further inquiries if necessary.
If you have questions regarding delivery or order shipping, you may contact us through the following methods:
Address: 9308 HOWZE RD, GLEN ALLEN, VA 23060-2807, US
Customer Service Phone: +1 (804) 430-6101
Customer Service Email: warrantydesk@Hemsleyra.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Eastern Standard Time, EST)
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